211 is a 3-digit phone and online service helping Ontarians connect to government and community-based health and social services. Calls are answered 24/7 by professional information and referral specialists who are trained to assess caller needs, and to refer callers to the most appropriate resources.
Make the right call! Often, calls are made to 911 that aren’t life-threatening emergencies. Some callers know they need help, and may not be aware of their options, so they call the number they know. 211 can take pressure off of the 911 system by providing residents with another easy-to-remember number to call for non-urgent needs. By educating people about the 211 service, and encouraging them to make the right call, emergency resources can remain focused on emergencies.